Made a deposit or money transfer directly to Battle.net account bypassing the website.

Information on how use the boleto option at the PayU checkout page.

What to do if the account of a friend or family member was compromised

There's an error with your payment authorization. Your financial institution may be denying the payment. Contact your bank or credit card issuer for help.

Information about the processing time for ELV/Direct Debit/Sepa payments.

Information about authorization holds on your bank statement

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Payment failed. Your financial institution may be denying the payment. Contact your bank or credit card issuer for help.

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