Common Problems
- Bought something on the auction house, but the item never arrived to my mailbox
- Sold an item on the AH and never received the gold
- Was outbid, and the auction didn't return me the gold
- Tried cancel an auction, but the game didn't give gold or item(s) back to me
Items purchased from the auction house should be sent to your mailbox immediately.
If you have just sold an item on the auction house, gold from that sale may take up to an hour to reach your mailbox.
Rarely, there may be a delay in returning expired auction lots to your mailbox. If you do not receive an item after the auction lot has expired, please wait until our weekly server maintenance is completed. If the item is still missing after this period, contact Customer Service for assistance.
Please log in to submit feedback.
Great! Help us improve. Please rate the following from a scale of 1 to 5 stars:
Thanks for your feedback!