- Purchased the Pink Mercy skin on my PS4 but never got it in game.
- I bought the new Pink Mercy skin on my Xbox One and it never showed up.
We do not have access to payment details for purchases made through console networks, but these basic steps may resolve this issue:
- Reboot your console
- Log out of your Xbox Live or PlayStation Network account and back in
- Restart Overwatch
Check your console's live status page for issues which may affect product delivery:
If after completing these steps your loot boxes are still missing, please contact the relevant support for assistance: